FAQ

Only one room, at the Roppongi office, is fully enclosed. All other rooms are independent, lockable rooms with an open transom — a gap between the walls and the ceiling required by fire regulations.

Yes, any time you like. A microwave and a free water server are available. We only ask that you avoid strong-smelling food out of consideration for other members.

Yes — printing, copying, and scanning are all available.

All buildings are non-smoking. Designated smoking areas are available, though their locations vary by office.

Nameplates are available for a fee. Location and pricing vary by office — please ask us for details.

Yes, as a rule it is refunded in full. It is only drawn upon in cases of property damage or late payment.

None at all.

Yes, during staffed hours. They handle mail and receive your visitors, so you're covered while you're out. Outside staffed hours, members handle these themselves.

Yes, during staffed hours. We take a message and let you know by email.

Yes. Wherever you share the space with others — the partitioned meeting rooms, or the meeting booths in the free space — please use earphones out of consideration for the people around you.

Through the booking system on the member portal — check availability, book, and cancel online.

Yes, free of charge. Please request them when you book the room.

Yes. You can sign under your personal name and switch the contract to your company name after incorporation.
*When switching to a company name, we verify the company again (the original certified company registry, etc.).

Yes. We decline businesses that violate public order and morals, gambling-related businesses (including public racing), multi-level marketing and similar schemes, and businesses involving fraudulent information products.

The Drop-in plan starts the same day.
Virtual Office, Booth, and Private plans start after screening → identity verification at the office → first payment → signing. This usually takes 5–7 business days (depending on when you can visit).
*Identity verification is done in person as a rule. If you cannot visit and complete the procedure by post, it takes longer, because we need to confirm your documents arrive and send non-forwardable registered mail.

Under Japan's Act on Prevention of Transfer of Criminal Proceeds, we check the original documents when you visit us, after your application passes screening.

Individuals
• A photo ID with an IC chip (My Number card, driver's licence, etc.)

Corporations
• Certified company registry (issued within the last 6 months)
• A photo ID with an IC chip for the person visiting

Different documents are required if an agent handles the procedure, or if you cannot visit in person. See Required Documents for details.
*We do not accept copies or image files.

Identity verification is done in person as a rule. You can also complete it by sending us the original documents by post, after which we send you non-forwardable registered mail. See Required Documents for what to send.
*Procedures by post take longer than usual.
*Documents sent to us are not returned.

Yes. We need the original power of attorney and seal registration certificate. The other required documents differ for corporations and individuals — see Required Documents.

Please request it from your member page. If the new address has not been verified, a separate identity verification is required.

It depends on the plan. Private & Booth plans renew every 3 months and cannot be cancelled during the first 4 months. Virtual Office & Drop-in plans renew monthly and cannot be cancelled during the first 2 months.

Request cancellation on the member portal; our staff will then contact you about the procedure. Private & Booth plans require 3 months' notice. Virtual Office & Drop-in plans end at the end of the month following your request.

■ Examples
Virtual Office / Drop-in: request in July → earliest end is the end of August
Private / Booth: request in July → earliest end is the end of October

Not while your company remains registered at an odorana Office address — please move your registered address first.

Steps for going dormant: 1) File a relocation registration to another address. 2) Submit the updated company registry to us. 3) File the change/dormancy notification with the tax office having jurisdiction over the new address.

Yes, at any time. For Private & Booth plans, the contract requires 3 months' notice.

We notify you by email within 3 business days of arrival, and you can view photos of each item on the member portal.

Yes — request forwarding with one tap on the member portal. You pay actual postage plus a ¥100 handling fee (packaging included), billed with your monthly fee.

Methods: up to A5/2cm/1kg — Smart Letter; up to A4/3cm/4kg — Letter Pack Light; heavier — courier service. *We choose the method based on size and weight.

Up to two weeks, up to 50 letters and 3 parcels. Items not collected or arranged by the deadline are forwarded to a forwarding address we have verified.